Store Management (Greenville, NC)

** Assistant Manager, Associate Manager and Store Management opportunities available in the Greenville, NC area **

Provide managerial responsibility in the retail store consistent with the short and long term interests of the company, its Team Members and customers. Consistently ensure the entire store staff is providing the highest level of service and upholding the Mission Statement and Core Values. Responsible for all team member training, coaching and development, including all other human resources and payroll related functions at the store level. Achieve budgeted revenue goals, shrink percent and monitor expenses. A high level of intellect, discretion, and creativity will be necessary to maximize Store results.
Broad Responsibilities
Leadership, Training and Staff Development
• Through manpower and succession planning, develop a pool of potential management Team Members for future openings to meet long range company objectives.
• Adhere to Performance Assessment steps and promote “Above Target” core value results in being opportunistic, promoting teamwork, taking ownership, displaying a sense of urgency, acting with integrity, encouraging openness, and a willingness to be adaptable.
• Develop and support a positive attitude toward PacSun/d.e.m.o.
• Maintain Team Members morale by recognizing outstanding performance and service.
• Motivate and develop staff in order to encourage their professional development with use of training and selling tools such as PACE, LOP, PAC 10 selling tips, and the 5 minute meetings.
• Oversee and evaluate new hire training for all new Team Members.
• Ensure all Team Members complete applicable PacSun/d.e.m.o. training modules.
• Provide an “open door” policy where Team Members are free to express their concerns and feelings without fear of retribution or ill will.

Operations
• Manage store sales by setting daily goals, analyzing monthly plans, and managing labor hours.
• Ensure compliance with all audit policies by accounting for merchandise sales through accurate recording of customer transactions and perpetual counts.
• Maintain all store mechanical systems and report any malfunctions to the Store Maintenance and Repairs department so that systems can be fixed in a timely manner.
• Maintain an efficient ordering system to ensure that all necessary store supplies are available as needed.
• Assume responsibility for store opening and closing procedures including: counting register and safe funds, completing bank deposits, opening/closing registers and securing all store assets.

Store Planning
• Follow payroll matrix to reach payroll goals by preparing the labor schedule in a timely manner to ensure that the store goals will be met through appropriate planning and organization of staff.
• Keep overtime expenses as close to zero as possible. Overtime must not exceed established goal.

Merchandising/Marketing
• Execute all merchandising guidelines.
• Timely and accurate execution of promotions.
• Maintain a clean, professional working environment in accordance with Pac Sun/d.e.m.o.’s merchandise presentation standards.

Inventory
• Manage the required annual physical inventories by scheduling and overseeing the inventory process in your store.
• Follow all policies specific to inventory control: paperwork flow, over/short logs, markdowns, timeliness of reporting, receipt of goods, merchandise transfers and all related inventory matters.
• Ensure damaged and defective goods are processed in a timely and accurate manner.

Customer Service
• Instill in Team Members the meaning and importance of customer service as outlined in the company mission statement. Empower staff to appropriately “use their best judgment” in all customer service matters.
• Ensure that the store provides customer service that exceeds customer expectations and support PacSun/d.e.m.o. customer service and selling programs; such as Leader of the Pac, PACE, and the Pac 10 selling steps.
• Be personally available to all customers to communicate and identify their needs and address their questions and concerns.
• Develop staff to achieve 100% P.A.C.E./D.I.C.E. reports.
• Ensure sales floor is adequately zoned, and that all associates are being productive.
• Maintain consistent ADS (average dollar sale) results.

Loss Prevention
• Protect company assets through promoting awareness of Loss Prevention.
• Maintain acceptable inventory shrinkage. It is measured as a percentage of sales and should not exceed established goals.
• Maintain store security systems, including store security camera, inventory control tags, burglar alarms and cash handling procedures.
• Adherence to all banking procedures.
• Enforce all Loss Prevention policies, including Team Members bag check and shoplifting controls.
• Be aware of and communicate potential company losses to the Loss Prevention Department.
• Ensure store security from internal and external theft. Know proper mall notification procedures and that they are utilized by all of the staff.

Human Resources
• Manage and supervise staff consisting of several sales associates, assistant managers and trainees. Provide motivation and demonstrate leadership to improve customer satisfaction and sales performance.
• Motivate Team Members so that each Team Members contributes to the productivity of the store.
• Delegate work load fairly and effectively.
• Responsible for all store recruiting and placement by maintaining a constant network of potential Team Members.
• Focus on employing Team Members who pursue passions that relate to our products and philosophy.
• Administer Team Members discipline in a fair and consistent manner.
• In consultation with the District Manager, recommend the promotion or termination of store personnel.

Communication
• Maintain excellent communication with corporate office and District Manager via conference calls, district meetings, one on one’s, voicemail, corporate visits, etc.
• Maintain open and positive relations with staff and peers.
• Be prepared to discuss customer and merchandise feedback upon request.
• Ensure company policy and procedures are communicated in a positive and timely manner and adhered to accordingly.

Legal Compliance
• Ensure that the store is in complete compliance with all employment, State and Federal laws, including but not limited to wage and hour, human rights and equal employment opportunities.
• Maintain safe working conditions for Team Members and customers. Resolve safety concerns quickly.

Additional Duties
• Participation on special assignments and task forces as needed.
• Perform all additional duties as assigned by the District, Regional, or Corporate Manager. Requirements:  Requirements
• College background or equivalent retail fashion management experience.
• Two years of customer service related experience in a managerial role.
• Excellent oral communication skills.
• Effective interpersonal skills with all levels.
• Ability to develop and maintain excellent fashion merchandise presentation standards.
• Proven leadership skills in training, coaching, developing, motivating, and selling.
• Knowledge of lawful employment practices.
• Ability to read, interpret, and set strategies based on various reports.
• Ability to manage corporate directives and maintain excellent records.
• Capable of maximizing business to achieve sales goals and reduce shrink and expenses.

Other Required Skills/Abilities
• Strong human relation skills and ability to work and support a team environment.
• Ability to set, meet and assist others in achieving goals.
• Willingness to use and gain knowledge of PacSun/d.e.m.o. products and procedures.

Physical Demands
• Ability to climb, reach, bend and lift up to 30 pounds frequently and 50 pounds occasionally.
• Ablility to operate cash register and fold and display merchandise.
• Ability to work on the store sales floor for extended periods -- up to 80% of assigned shift.
• Ability to communicate through oral interactions.